Shipping policy

Shipping & Delivery Policy

At Infuzeme, we aim to deliver your orders safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

  • Orders are typically processed within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an order confirmation once your purchase is successfully placed.

2. Shipping Coverage

  • Infuzeme currently ships within Australia only.

  • Delivery availability may vary depending on your location and courier service coverage.

3. Delivery Timelines

  • Estimated delivery time:
    - Standard Shipping: Metro areas 7–9 business days; Regional Australia 9–11 business days.
    - Express Shipping: Metro areas 3 business days; regional Australia 5 business days    .

  • Delivery timelines may vary based on location, courier partner, weather conditions, or unforeseen logistical delays.

Please note that delivery timelines are indicative and not guaranteed.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • Free shipping offers, if any, are subject to minimum order value and promotional terms.

5. Order Tracking

  • Once your order is dispatched, you will receive tracking details via email or SMS.

  • Customers are responsible for tracking their shipment and ensuring availability at the delivery address.

6. Delivery Responsibility

  • Customers must provide accurate and complete shipping details.

  • Infuzeme is not responsible for delivery delays or failures caused by incorrect addresses or contact information.

If a delivery attempt fails due to incorrect information or unavailability, re-shipping charges may apply.

7. Damaged or Missing Items

  • If your order arrives damaged, tampered, or incomplete, please notify us within 48 hours of delivery.

  • Please share clear images or videos of the package and product for verification.

Claims raised beyond this timeframe may not be accepted.

8. Delays & Force Majeure

Infuzeme shall not be held liable for delivery delays caused by events beyond our control, including natural disasters, strikes, government restrictions, courier disruptions, or other unforeseen circumstances.

9. Partial Deliveries

In rare cases, orders may be shipped in multiple packages. You will be notified if this occurs.

10. Contact Information

For shipping-related queries or assistance, please contact us at:

Email: shelly@infuzeme.com.au
Phone: 0420719906